Event Types

`Delivered`

Occurs when the email is successfully delivered to the recipients's mail server.

{
  "Type": "Delivered",
  "CreatedAt": "2025-10-13T05:55:50+00:00",
  "MessageId": "cea77391-d390-49e9-9251-75966ace0d4e",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "123-test"
  }
}

`Opened`

Occurs when the recipient opened the email.

{
  "Type": "Opened",
  "CreatedAt": "2025-10-16T23:05:34.9199655+00:00",
  "MessageId": "9b83ef3b-1a98-4656-a861-7278db4ac0cf",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "test-email-001"
  }
}

ℹ️
Open tracking needs to be enabled within tracking settings to receive Opened events.

`Clicked`

Occurs when the recipient clicks on an email link.

{
  "Type": "Clicked",
  "CreatedAt": "2025-10-16T23:05:34.9199655+00:00",
  "MessageId": "9b83ef3b-1a98-4656-a861-7278db4ac0cf",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "test-email-001"
  }
}

ℹ️
Click tracking needs to be enabled within tracking setting to receive Clicked events.

Open tracking needs to be enabled within tracking settings.

`Bounced`

Occurs when the recipient's mail server permanently rejected the email.

{
  "Type": "Bounced",
  "CreatedAt": "2025-10-16T11:14:03+00:00",
  "MessageId": "2aeee2f3-52cc-4f60-87c0-79e6d075c41d",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "test-1234",
    "Bounce": {
      "Type": "HardBounce",
      "SubType": "InvalidRecipient",
      "Message": "Delivery failed: The recipient's email address is invalid or does not exist. Please verify the address and try again."
    }
  }
}

`Unsubscribed`

Occurs when the recipient unsubscribed by link or header from the email.

{
  "Type": "Unsubscribed",
  "CreatedAt": "2025-10-16T22:49:50.9076215+00:00",
  "MessageId": "2aeee2f3-52cc-4f60-87c0-79e6d075c41d",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "string",
    "Unsubscribe": {
      "UnsubscribeType": "UnsubscribedByLink",
      "UnsubscribeReason": "test webhook"
    }
  }
}

`Complained`

Occurs when the email is marked as spam by the recipient.

{
  "Type": "Complained",
  "CreatedAt": "2025-10-16T23:05:34.9199655+00:00",
  "MessageId": "9b83ef3b-1a98-4656-a861-7278db4ac0cf",
  "Data": {
    "To": "[email protected]",
    "From": "[email protected]",
    "Id": "e2689522-8d5d-44d7-bdd2-4110a77a18c4",
    "CustomerReference": "test-email-001"
  }
}