RCS Business Messaging
Supported Events
Type | Description |
---|---|
SuggestionClick | User taps a suggested action |
IsTyping | User starts typing |
Custom Objects
SuggestionClick The object contains the postbackdata and the button label
SuggestionClick
User taps a suggested action: When a user taps a suggested action, your agent receives an event with the action's postback data.
{
"reference": "121c38a5-cf77-424a-9ea9-d6c044a845f8",
"messageContext": "msg$abeade67-de9c-45ba-bcfd-abcae1d1879f",
"from": {
"number": "0031765727000"
},
"to": {
"number": "003222556611"
},
"event": {
"type": "SuggestionClick",
"custom": {
"postbackdata": "btn$123456",
"label": "View on our website"
}
},
"groupings": [
"Marketing",
"Campaign_Party_2025",
"Target_Group_A"
],
"timeUtc": "2025-10-10T08:00:05",
"channel": "RCS"
}
IsTyping
User starts typing: This event indicates that a user is typing.
{
"reference": "121c38a5-cf77-424a-9ea9-d6c044a845f8",
"messageContext": "",
"from": {
"number": "0031765727000"
},
"to": {
"number": "003222556611"
},
"event": {
"type": "isTyping"
},
"timeUtc": "2025-10-09T08:00:05",
"channel": "RCS"
}
Updated about 10 hours ago