WhatsApp Standard Errors

Read more about Incoming Status Reports if you would like to know more about receiving errors and other standard errors.

For WhatsApp we map the errors from META to match the known error codes and solutions described at the developer documentation on META.

CM.com ErrorCodeShort DescriptionMETA ErrorCodeFull Description
51An unknown error has occurred1Please refer to the META developer documentation for more details.
52Application does not have permissions for this action10Please refer to the META developer documentation for more details.
53Invalid parameter100Please refer to the META developer documentation for more details.
54Failed to send message because this user's phone number is part of an experiment130472Please refer to the META developer documentation for more details.
55Something went wrong131000Please refer to the META developer documentation for more details.
56Required parameter is missing131008Please refer to the META developer documentation for more details.
57Parameter is not valid131009Please refer to the META developer documentation for more details.
58You cannot send a message to yourself131021Please refer to the META developer documentation for more details.
59Message undeliverable131026Please refer to the META developer documentation for more details.
60Business account has been locked131031Please refer to the META developer documentation for more details.
61Message failed to send because there were one or more errors related to your payment method131042Please refer to the META developer documentation for more details.
62Message failed to send because more than 24 hours have passed since the customer last replied to this number131047Please refer to the META developer documentation for more details.
63Spam Rate limit hit131048Please refer to the META developer documentation for more details.
64Media upload error131053Please refer to the META developer documentation for more details.
65(Business Account, Consumer Account) pair rate limit hit131056Please refer to the META developer documentation for more details.
66Number of parameters does not match the expected number of params132000Please refer to the META developer documentation for more details.
67Template name does not exist in the translation132001Please refer to the META developer documentation for more details.
68Translated text too long132005Please refer to the META developer documentation for more details.
69Parameter format does not match format in the created template132012Please refer to the META developer documentation for more details.

What’s Next

More on how to receive status reports for WhatsApp and what responses and errors we return.