Transfer call
The transfer call block in FlowBuilder allows you to transfer or forward an ongoing phone call to another phone number or distribution group. It's important to note that initiating a transfer will end the current flow.
When transferring a call, FlowBuilder sets up a new SIP trunking call with a new Call ID to the specified destination. This means:
- The transferred call will be billed separately.
- It will appear as a distinct entry in the Voice Insights app and in your Call Detail Records (CDRs).
Voicemail limitation - Outbound
When voicemail has been detected and voicemail-response has been set to Restart, the call will end once the callflow arrive at this block.
Properties
| Option | Description | Required |
|---|---|---|
| Transfer to | Specifies whether the transfer is to a phone number or a distribution group. | Yes |
| Destination number | The phone number to which the call should be transferred, applicable when Transfer to is set to phone number. | Yes |
| Distribution group | The distribution group to which the call should be transferred, applicable when Transfer to is set to distribution group. | Yes |
| Algorithm | The load balancing algorithm used to route between different IP addresses in your distribution group. Options are round robin or failover. | Yes |
Updated 4 months ago