Transfer to MsC
The transfer to MSC block enables you to redirect the ongoing phone call to one of your CM.com Mobile Service Cloud agent's inboxes.
Once MSC identifies the most suitable agent to handle the call based on the optionally provided routing keywords, the agent will receive the incoming call within their MSC application. This setup enables them to directly respond to the redirected call via their browser.
Voicemail limitation - Outbound
When voicemail has been detected and voicemail-response has been set to Restart, the call will end once the call flow arrive at this block.
Updated 17 days ago