Transfer to MsC

The transfer to MsC (Mobile Service Cloud) block enables you to redirect the ongoing phone call to one of your CM.com Mobile Service Cloud agent's inboxes.

Once Mobile Service Cloud identifies the most suitable agent to handle the call based on the optionally provided routing keywords, the agent will receive the incoming call within their Mobile Service Cloud application. This setup enables them to directly respond to the redirected call via their browser.

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Voicemail limitation - Outbound

When voicemail has been detected and voicemail-response has been set to Restart, the call will end once the callflow arrive at this block.