Search

The “Search” endpoint shows results of the search expression so that the Agent Inbox agent can see all known orders, customers and conversations relating to the search keyword.

GET https://example.com/search?<yourExpression>=$Expression

Parameters

Name	Required	Description
$Expression	Yes	The search expression filled in the Agent Inbox Search field by the agent

Response body

{
    "customers": 
    [
        {
            "email_address": "[email protected]",
            "name": "Fullname",
            "phone_number": "+31612345678",
            "order_count": "1",
            "total_spent": "€123,45"
        }
    ],
    "orders": 
    [
        {
            "email_address": "[email protected]",
            "order_number": "CM1234",
            "order_date": "2021-01-12T12:34:56Z",
            "revenue": "€12,34",
            "name": "Fullname"
        }
    ]
}

Response body with no results

If there is no customer or an order for the expression, make sure you response with the an empty array for customers and/or orders.

{
    "customers": 
    [],
    "orders": 
    []
}

Response schema

Name	Type	Required	Description
customers	Array	Yes	Customer specific contact details
email_address	String	Yes	E-mail of the customer which resembles the search expression
name	String	Yes	Name of the customer
phone_number	String	Yes	Phone number of the customer
order_count	String	Yes	Total amount of orders the customer has
total_spent	String	Yes	Total amount of money the customer has spent
orders	Array	Yes	Array which contains order details that resembles the search expression
email_address	String	Yes	The email address of the customer who filled in the order
order_number	String	Yes	Number from the order
order_date	String	Yes	Date of the order
revenue	String	Yes	Total amount of money that the order resembles
name	String	Yes	Name of the customer that has filled in the order