Getting Started

Authentication

If you want access for the Agent Inbox API, please contact our support team. They will grant you access by providing you with the right combination of API key and API Secret. If you are setting up a dynamic integration, you will find an explanation about how to access the API here.

API urls

Unlike most CM APIs, the Agent Inbox APIs are currently hosted on robinhq.com domain names. ROBIN is the old name of the Agent Inbox product.

Limits

Because we have to make sure our system does not get overloaded by API calls, The Agent Inbox API works with request limits. As soon as you make a request (a request can be all verbs GET, POST, PUT, DELETE etc the API supports). The current limits are: