Introduction

Within a Agent Inbox (formerly ROBIN) subscription, there are two ways to treat a conversation: instant (meaning 'live' or 'real-time') and non-instant (a custom SLA of anywhere between 1 minute and e.g. a couple of days). In order to answer conversations in real-time you need to offer real-time availability. We call this 'presence'. With this end-point you can check presence for a specific channel within' your Agent Inbox subscription. When you define a referrer, you can then also check presence for a specific web store.

Presence Check

GET https://presence.robinhq.com/api/v1?apikey=<apikey>&Channel=<channelName>&referrer=<referrer>

Parameters

Name	Required	Description
apikey	Yes	The apikey of your subscription
Channel	Yes	The name of the channel (Email, Chat, WhatsApp, SMS, WebChat, Facebook Messenger, Instagram, Apple Business Chat, Twitter, Google Business Messages and RCS)
referrer	No	The referrer that are configured within a web store (URLs, e-mail addresses phonenumbers, bot variables)

Response codes

Code	Description
200	OK
400	Bad Request
404	Not Found

Response body

Online or Offline

Response schema

Name	Description
Online	At least one agent connected to the requested channel within the web store has an online status
Offline	All agents connected to the requested channel within the web store have an offline status