Within' a ROBIN subscription, there are two ways to treat a conversation: instant (meaning 'live' or 'real-time') and non-instant (a custom SLA of anywhere between 1 minute and e.g. a couple of days). In order to answer conversations in real-time you need to offer real-time availability. We call this 'presence'. With this end-point you can check presence for a specific channel within' your ROBIN subscription. When you define a referrer, you can then also check presence for a specific web store.
|apikey||Yes||The apikey of your subscription|
|channelName||Yes||The name of the channel (Email, Chat, WhatsApp, SMS, WebChat, Facebook Messenger, Instagram, Apple Business Chat, Twitter, Google Business Messages and RCS)|
|referrer||No||The referrer that are configured within a web store (URLs, e-mail addresses phonenumbers, bot variables)|
Online or Offline
|Online||At least one agent connected to the requested channel within the web store has an online status|
|Offline||All agents connected to the requested channel within the web store have an offline status|
Updated 4 months ago