Mobile Service Cloud is our customer service software. It is an umbrella name for a few applications that can be used in conjunction to offer a top of the line customer service experience. These applications are listed below, you can see their respective documentation by clicking on the name links or navigating to them via the menu.
- Mobile Service Cloud Basic (formerly Customer Contact and doesn't feature API integration)
- Mobile Service Cloud Advanced & Pro (formerly ROBIN)
- Scripted Chatbot
- Conversational Router
Please keep in mind we are actively working on improving this documentation. Please suggest an edit, to the upper right, if you have feedback or other input.
Updated over 1 year ago