Introduction

Fill your own Customer Data Platform (CDP) with conversation data from Agent Inbox!

For the CDP configuration, please contact support. They will help you setup the CDP and configure the right headers and webhooks. When the configuration is done, the requests will be delivered to that webhook with the following JSON body:

CDP Payload

Response body

{
  "Name": "ConversationTagsUpdated",
  "Payload": {
    "Tags": "Tag 1, Tag 2",
    "ChannelName": "Chat",
    "Subject": "Question",
    "WebStore": "Web store",
    "EventUtcDateTime": "2022-06-13T10:23:36.667",
    "AgentName": "Petra",
    "ConversationId": "28ba3e2a-55e6-ec11-9973-8038fb72f8ed",
    "SubscriptionId": 16,
    "RelationId": "db59a603-4857-ec11-9942-8038fb72f8ed",
    "RelationName": "John Doe",
    "EmailAddress": "[email protected]",
    "PhoneNumber": "+316 202 56 328"
  }
}

Request schema

Name	Type	Description
Name	String	The name of the event: ConversationStarted, ConversationArchived and ConversationUpdated
Payload	Object	This is the data of the event
Tags	String	The tags attached to the conversation
ChannelName	String	The channel of the conversation
Subject	String	The subject of the conversation
WebStore	String	The web store of the conversation
EventUtcDateTime	String	The date and time when the event in UTC
AgentName	String	The name of the owner in the conversation
ConversationId	String	The generated ID of the conversation
SubscriptionId	Integer	The ID of the subscription within the Agent Inbox platform
RelationId	String	The generated ID of the customer
RelationName	String	The name from of customer
EmailAddress	String	The email address of the customer
PhoneNumber	String	The phone number of the customer