Introduction

This link can be embedded in another (web)app to initiate an outbound call from Agent inbox

Implementation

Your (web)app should open the link below in a new browser window. The browser window will open a page in Agent Inbox. If the user is already logged in to the App in another window, the newly opened window will send a signal to that window outbound call is started from there. The newly opened window will close immediately after passing on the instruction to the other window. If the user doesn't have Agent Inbox opened already in another window, the newly open window will start the outbound itself.

https://app.robinhq.com/?action=startConversation&channel=NativeVoice&phoneNumber=<PhoneNumber>&webStoreReferrer=<Referrer>&subject=<Subject>&name=<Name>&emailAddress=<EmailAddress>&autoStart=<AutoStart>

Parameters

Name	Required	Description
phoneNumber	Yes	The phone number that should be called, Should start with a landcode, e.g. +31. Based on this phonenumber the right Relation is selected
referrer	No	The referrer to select the Webstore to start the call from. The given value will be used to match a WebStore in the Agent inbox against the Incoming variables of the WebStores. Whenever no value is provided, the default WebStore of the User is used. Whenever a value was provided but no match was found, the default WebStore of your subscription is used.
subject	No	The subject of the conversation
name	No	The name of the Relation (ignored whenever the Relation already exists)
emailAddress	No	The emailaddress of the Relation (ignored whenever the Relation already exists)
autoStart	No	Whether to automatically start calling (true or false; default is true). Whenever set to to false, the Start new conversation popup is opened and prefilled with the provided parameters. This gives a possibility to manually select the WebStore to call from.