Channel Support

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CM.com offers the Business Messaging API. Messages can be routed to and from this API via the Conversational Router. We support most business messaging channels, an up-to-date matrix showing support for each message type per channel can be found below. We also support these custom channels:

  • CXWebConversations
Conversation item typeWhatsAppABCViberRCSSMSTwitterFacebook MessengerGoogle Business MessagesInstagram MessagingTelegram Messenger
Text√√√√√√√√√√
- Text formatting√xxxx√√√√√
- URL previews√√xxx√√√√√
Media√√√√x√√√√√
- Image√√√√x√√√√√
- Video√√x√x√√xx√
- Audio√√x√xx√xx√
- Rich cardxx--xx---x
- Rich card carouselxxx√**xx√**√**xx
Location√xx√xxxxxx
Contact-xxxxxxxxx
Template-xxxxxxxxx
List pickerx√xxxxxxxx
Time pickerx-xxxxxxxx
OAuth2x-xxxxxxxx
Custom appx-xxxxxxxx
Paymentx√xxxxxxxx
Suggestionsx√√√x√√√√x
- OpenUrlx√√√xx√√xx
- Create Calendar Eventxxx√xxxxxx
- Dialxxx√xx√√xx
- ViewLocationxxx√xxxxxx
- Replyxxx√x√√√√x
- Loginxxxxxx-xxx
- Logoutxxxxxx-xxx
- ViewProductxxxxxx-xxx

Legenda

CharacterMeaning
√Full support in the Conversational Router/Scripted Chatbot
-Supported in the channel but not in the Conversational Router/Scripted Chatbot
xNot supported in the channel
**Carousel suggestions are currently not supported when using BMProxy

Updated about 1 month ago