Channel Support

CM.com offers the Business Messaging API. Messages can be routed to and from this API via the Conversational Router. We support most business messaging channels, an up-to-date matrix showing support for each message type per channel can be found below. We also support these custom channels:

  • CXWebConversations
  • Slack
  • Microsoft Teams
Conversation item typeWhatsAppABCViberRCSSMSFacebook MessengerGoogle Business MessagesInstagram MessagingTelegram MessengerLINE
- Text formattingxxxx
- URL previewsxxxx
Mediax
- Imagex
- Videoxxxx
- Audioxxxxx
- Rich cardxx--x---xx
- Rich card carouselxxx√**x√**√**xxx
Locationxxxxxxxx
Contact-xxxxxxxxx
Template-xxxxxxxxx
List pickerxxxxxxxxx
Time pickerx-xxxxxxxx
OAuth2x-xxxxxxxx
Custom appx-xxxxxxxx
Paymentxxxxxxxxx
Suggestionsxxxx
- OpenUrlxxxxx
- Create Calendar Eventxxxxxxxxx
- Dialxxxxxxx
- ViewLocationxxxxxxxxx
- Replyxxxxxx
- Loginxxxxx-xxxx
- Logoutxxxxx-xxxx
- ViewProductxxxxx-xxxx

Legenda

CharacterMeaning
Full support in the Conversational Router/Scripted Chatbot
-Supported in the channel but not in the Conversational Router/Scripted Chatbot
xNot supported in the channel
**Carousel suggestions are currently not supported when using BMProxy