Channel Support

CM.com offers the Business Messaging API. Messages can be routed to and from this API via the Conversational Router. We support most business messaging channels, an up-to-date matrix showing support for each message type per channel can be found below. We also support these custom channels:

  • CXWebConversations
  • WebChatbot
  • Robin
Conversation item typeWhatsAppABCViberRCSSMSTwitterFacebook MessengerGoogle Business MessagesInstagram MessagingTelegram Messenger
Text
- Text formattingxxxx
- URL previewsxxx
Mediax
- Imagex
- Videoxxxx
- Audioxxxxx
- Rich cardxx--xx---x
- Rich card carouselxxx√**xx√**√**xx
Locationxxxxxxxx
Contact-xxxxxxxxx
Template-xxxxxxxxx
List pickerxxxxxxxxx
Time pickerx-xxxxxxxx
OAuth2x-xxxxxxxx
Custom appx-xxxxxxxx
Paymentxxxxxxxxx
Suggestionsxxx
- OpenUrlxxxxx
- Create Calendar Eventxxxxxxxxx
- Dialxxxxxxx
- ViewLocationxxxxxxxxx
- Replyxxxxx
- Loginxxxxxx-xxx
- Logoutxxxxxx-xxx
- ViewProductxxxxxx-xxx

Legenda

CharacterMeaning
Full support in the Conversational Router/Scripted Chatbot
-Supported in the channel but not in the Conversational Router/Scripted Chatbot
xNot supported in the channel
**Carousel suggestions are currently not supported when using BMProxy

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