Channel Support

CM.com offers the Business Messaging API. Messages can be routed to and from this API via the Conversational Router. We support most business messaging channels, an up-to-date matrix showing support for each message type per channel can be found below. We also support these custom channels:

CXWebConversations

Conversation item type	WhatsApp	ABC	Viber	RCS	SMS	Twitter	Facebook Messenger	Google Business Messages	Instagram Messaging	Telegram Messenger
Text	√	√	√	√	√	√	√	√	√	√
- Text formatting	√	x	x	x	x	√	√	√	√	√
- URL previews	√	√	x	x	x	√	√	√	√	√
Media	√	√	√	√	x	√	√	√	√	√
- Image	√	√	√	√	x	√	√	√	√	√
- Video	√	√	x	√	x	√	√	x	x	√
- Audio	√	√	x	√	x	x	√	x	x	√
- Rich card	x	x	-	-	x	x	-	-	-	x
- Rich card carousel	x	x	x	√**	x	x	√**	√**	x	x
Location	√	x	x	√	x	x	x	x	x	x
Contact	-	x	x	x	x	x	x	x	x	x
Template	-	x	x	x	x	x	x	x	x	x
List picker	x	√	x	x	x	x	x	x	x	x
Time picker	x	-	x	x	x	x	x	x	x	x
OAuth2	x	-	x	x	x	x	x	x	x	x
Custom app	x	-	x	x	x	x	x	x	x	x
Payment	x	√	x	x	x	x	x	x	x	x
Suggestions	x	√	√	√	x	√	√	√	√	x
- OpenUrl	x	√	√	√	x	x	√	√	x	x
- Create Calendar Event	x	x	x	√	x	x	x	x	x	x
- Dial	x	x	x	√	x	x	√	√	x	x
- ViewLocation	x	x	x	√	x	x	x	x	x	x
- Reply	x	x	x	√	x	√	√	√	√	x
- Login	x	x	x	x	x	x	-	x	x	x
- Logout	x	x	x	x	x	x	-	x	x	x
- ViewProduct	x	x	x	x	x	x	-	x	x	x

Legenda

Character	Meaning
√	Full support in the Conversational Router/Scripted Chatbot
-	Supported in the channel but not in the Conversational Router/Scripted Chatbot
x	Not supported in the channel
**	Carousel suggestions are currently not supported when using BMProxy