Google's Business Messages
Google's Business Messages uses a GUID/UUID identifier for a sender and recipient. So-called "Agent ID " for the sender and a "Conversation ID" for the recipient of the event. A person is assigned a unique Conversation ID for each agent they start a conversation with.
Human-agent request
This event occurs when a user request to speak to a human agent instead of a bot.
Example Human-agent request event
{
"from": {
"number": "<CONVERSATION_ID>"
},
"to": {
"number": "<AGENT_ID>"
},
"event": {
"type": "HumanAgentRequested",
"reference": "83855c95-e598-48ca-8e2e-44f11520cbfc"
},
"timeUtc": "2021-07-05T17:08:45",
"channel": "Google Business Messages"
}
Updated 5 months ago