The internal knowledge base is a part of Web Conversations which allows you to create a knowledge base that you can fill with your cognition which can help you answer the customer's question. You can even split the internal knowledge base into two sections. This feature makes it possible to have the internal knowledge base on the left side and the web chat on the right side (for example).
When using your web chat configuration on one side you'll need to duplicate your existing web chat configuration which you can use for your internal knowledge base.
You can even adjust the dimensions of each side (after adjusting the dimensions you will need to replace and publish the script on your website again).
Updated 9 months ago