Channel support
CM.com offers the Business Messaging API. Messages can be routed to and from this API via the Conversational Router. We support most business messaging channels, an up-to-date matrix showing support for each message type per channel can be found below. We also support these custom channels:
- CXWebConversations
- Slack
- Microsoft Teams
Conversation item type | ABC | Viber | RCS | SMS | Facebook Messenger | Instagram Messaging | Telegram Messenger | LINE | |
---|---|---|---|---|---|---|---|---|---|
√ | √ | √ | √ | √ | √ | √ | √ | √ | √ |
- Text formatting | √ | x | x | x | x | √ | √ | √ | √ |
- URL previews | √ | √ | x | x | x | √ | √ | √ | x |
Media | √ | √ | √ | √ | x | √ | √ | √ | √ |
- Image | √ | √ | √ | √ | x | √ | √ | √ | √ |
- Video | √ | √ | x | √ | x | √ | x | √ | √ |
- Audio | √ | √ | x | √ | x | √ | x | √ | x |
- Rich card | x | x | - | - | x | - | - | x | x |
- Rich card carousel | x | x | x | √** | x | √** | x | x | x |
Location | √ | x | x | √ | x | x | x | x | x |
Contact | - | x | x | x | x | x | x | x | x |
Template | - | x | x | x | x | x | x | x | x |
List picker | x | √ | x | x | x | x | x | x | x |
Time picker | x | - | x | x | x | x | x | x | x |
OAuth2 | x | - | x | x | x | x | x | x | x |
Custom app | x | - | x | x | x | x | x | x | x |
Payment | x | √ | x | x | x | x | x | x | x |
Suggestions | x | √ | √ | √ | x | √ | √ | x | x |
- OpenUrl | x | √ | √ | √ | x | √ | x | x | x |
- Create Calendar Event | x | x | x | √ | x | x | x | x | x |
- Dial | x | x | x | √ | x | √ | x | x | x |
- ViewLocation | x | x | x | √ | x | x | x | x | x |
- Reply | x | x | x | √ | x | √ | √ | x | x |
- Login | x | x | x | x | x | - | x | x | x |
- Logout | x | x | x | x | x | - | x | x | x |
- ViewProduct | x | x | x | x | x | - | x | x | x |
Legend
Character | Meaning |
---|---|
√ | Full support in the Conversational Router/Scripted Chatbot |
- | Supported in the channel but not in the Conversational Router/Scripted Chatbot |
x | Not supported in the channel |
** | Carousel suggestions are currently not supported when using BMProxy |
Updated 2 months ago