Frequently Asked Questions

Frequently asked questions

• Question: How do I specify the id of the stylesheet for the menu when creating a new order?

  Only one stylesheet can be used for the menu.

• Question: How do I determine the status of an order? When can I start shipping the order?

  The status of an order can be determined via the request get the order details.
  If the response contains the element considered_safe it is safe to ship the order.

• Question: How do I change the order of payment methods in the menu?

  The order of the payment methods in the menu can be controlled by using a profile. A profile is used to control which payment methods are available for consideration in the menu. For example, if you have the payment methods iDEAL | Wero, BankTransfer and SEPA direct debit available and configure a profile with only IDeal and BankTransfer then only iDEAL and BankTransfer will be shown in the menu.

  A profile is created in the Portal and the profile name is provided when creating an order .

  If the profile does not exist the following error message is returned: "Invalid payment profile for the order".