# Viber for Business

The main difference from other channels is the fact that Viber uses a numeric identifier for the recipient of the MO message, a so-called "Viber Service ID".

## Media Message

> See also [receiving media messages](incoming-messages#media-messages)

> 🚧 Note
>
> Please note that media URLs are valid for 30 days and won't contain content anymore afterwards.

End-users have the option to send a photo, video, document or sticker to your Viber business account.

* Image
  * Including animated gifs
  * Including (animated) stickers
* Video
* Documents
  * Word document
  * PDF
  * Excel spreadsheet

#### Example message

```json
{
  "reference": "my-reference",
  "messageContext": "",
  "from": {
    "number": "0031612345678",
    "name": ""
  },
  "to": {
    "number": "12345"
  },
  "message": {
    "text": "",
    "media": {
      "mediaUri": "https://cdn-2.messaging.cm.com/fileproxy/files/d74561737ba34eac9f42ff6196b2e1d3",
      "contentType": "image/jpeg",
      "title": "cm.png"
    },
    "custom": {
    }
  },
  "groupings": ["", "", ""],
  "time": "2024-03-29 15:00:00",
  "timeUtc": "2024-03-29T13:00:00",
  "channel": "Viber"
}
```